Cancellation, no-show or early departure: The following cancellation policy applies to direct bookings:

The guest can cancel the booking at any time before arrival. The decisive factor is the receipt of the cancellation by the landlord in written form (e.g., by email).

The following cancellation fees apply:

• Free cancellation up to 30 days before arrival
• 29 to 14 days before arrival: 50% of the total price
• Less than 14 days before arrival: 100% of the total price
• In case of no-show or early departure: 100% of the total price

The guest retains the right to prove that the landlord incurred no damage or only minor damage. For bookings made through external booking platforms (e.g., Airbnb, Booking.com, FeWo-Direkt/VRBO, HomeToGo), the respective platform's cancellation policy applies.

We are delighted to welcome you as our guest. Please help us ensure that all guests feel comfortable and that the accommodation remains in good condition.

1. Arrival and Departure

• Check-in: from 4:00 PM
• Check-out: until 10:00 AM

Deviations are only possible after prior agreement.

2. Occupancy

The maximum number of people allowed in the booked accommodation must not be exceeded. Use of the accommodation is permitted only to registered guests.

3. Rest periods

Please observe the legally mandated quiet hours:

• 10 PM – 7 AM
• 13:00 – 15:00

During this time, we ask for special consideration for other residents and neighbors.

4. Parties and events

Parties, events or larger gatherings are not permitted at the accommodation.

5. Smoking

Smoking is not permitted inside the accommodation. Please use only the designated outdoor areas.

6. Visitors

Visitors are only allowed with the prior consent of the landlord.

7. Handling the accommodation

Please treat the apartment, furniture, and furnishings with care. Any damage or defects must be reported to the landlord immediately.

8. Damage and defects

Please inspect the accommodation immediately upon arrival. Any existing damage or defects must be reported to the landlord within 24 hours of arrival (e.g., via email or WhatsApp). Damage reported after this period will be considered to have occurred during your stay in accordance with our Terms and Conditions, unless it can be proven that the damage was not caused by the guest.

9. Condition upon departure

The accommodation must be left in a tidy and clean condition upon departure. Please pay particular attention to the following points:

• Dispose of residual waste and packaging and place them in the designated waste containers.
• Dispose of leftover food and leave the refrigerator empty.
• Place used dishes in the dishwasher and start the wash program.
• Leave the stove and work surfaces clean.
• Close the window
• Set the heating to normal setting
• Take all personal belongings with you

The accommodation does not need to be deep cleaned, however we ask that you leave it in a tidy condition.

Additional cleaning charges may apply if the accommodation is excessively dirty, if garbage is not disposed of, or if food is left behind.

10. Garbage

Please dispose of your waste in the designated waste containers and observe local waste separation regulations.

11. Key

Please handle the keys provided with care. Loss of a key may result in costs for replacement or – if necessary – for replacing the entire locking system.

12. Safety

Please close windows and doors and switch off electrical appliances when leaving the apartment.

13. Pets

Pets are only allowed by prior arrangement.

14. House Rules

By booking or staying at the accommodation, guests acknowledge these house rules.

These terms and conditions apply to the rental of accommodations ("apartments") by the respective provider/host (hereinafter "landlord") to the guest. For bookings made via portals (e.g., Airbnb, Booking.com, FeWo-Direkt/VRBO, HomeToGo), the terms and conditions of the respective portal also apply; in case of conflict, the portal terms and conditions take precedence, insofar as they are mandatory.

1. Conclusion of Contract A binding rental agreement is concluded upon completion of the booking (direct booking or booking via a platform). The prices, payment terms and these terms and conditions specified in the booking process are authoritative.

The tenant must inspect the apartment immediately upon moving in. Any existing damage or defects must be reported to the landlord in writing (e.g., by email or WhatsApp) no later than 24 hours after moving in. Damage reported after this period is considered to have occurred during the tenancy, unless the tenant proves that they were not responsible for it.

2. Services, Usage

• The guest receives the booked accommodation for the agreed duration and number of people.
• Use is permitted only to registered guests.
• The maximum occupancy corresponds to the number of people specified in the booking process.
• Parties or events are not allowed.
• The accommodation is solely for lodging purposes.
• The house rules are part of the contract and must be followed.

3. Prices, Payment, VAT. The prices displayed at the time of booking apply. All prices include the applicable statutory VAT, unless expressly stated otherwise.

For direct bookings, only the payment methods and terms offered on the respective booking page or during the booking process at the time of booking apply. The renter has no right to use specific payment methods. Any alternative payment methods require an explicit written agreement.

For bookings made through external booking platforms (e.g., Airbnb, Booking.com, FeWo-Direkt), the respective payment and billing terms of the platform also apply. If payments are processed through the platform, payment processing is handled exclusively by that platform.

A proper invoice with VAT shown will be issued upon request, especially for corporate and long-term bookings.

4. Due Date of Rent: Unless otherwise agreed, the following applies:

• For short-term rentals: the full rental price is due before arrival.
• For long-term rentals / fixed-term rental agreements: the rent is payable monthly in advance, no later than the agreed due date.

The decisive factor is when the payment is received by the landlord.

5. Security Deposit / Damages: If agreed upon, a security deposit may be required. The guest is liable for any damage to the accommodation, inventory, or common areas caused by them or their travel companions. Any damage must be reported to the landlord immediately.

6. Cancellation, No-Show, Early Departure The following cancellation policy applies to direct bookings:

The guest can cancel the booking at any time before arrival. The decisive factor is the receipt of the cancellation by the landlord in written form (e.g., by email).

The following cancellation fees apply:

• Free cancellation up to 30 days before arrival
• 29 to 14 days before arrival: 50% of the total price
• Less than 14 days before arrival: 100% of the total price
• In case of no-show or early departure: 100% of the total price

The guest retains the right to prove that the landlord incurred no damage or only minor damage. For bookings made through external booking platforms (e.g., Airbnb, Booking.com, FeWo-Direkt/VRBO, HomeToGo), the respective platform's cancellation policy applies.

7. Force Majeure / Unavailability In the event of force majeure or unforeseen circumstances that render performance impossible (e.g., significant damage, official orders), the landlord is entitled to withdraw from the contract. Payments already made will be refunded for services not rendered; further claims are excluded to the extent permitted by law.

8. Right of Access, Termination for Cause: The landlord may terminate the contract for cause, in particular in the event of serious breaches of house rules, disturbance of the peace, false information regarding the number of occupants, or payment default. In this case, the accommodation may be vacated immediately; there is no entitlement to a refund to the extent permitted by law.

9. Final Provisions German law applies. The place of jurisdiction is – to the extent legally permissible – the landlord's place of business. Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.

1. General Information

The protection of your personal data is of particular importance to us. We treat your personal data confidentially and in accordance with the statutory data protection regulations (GDPR) and this privacy policy.

2. Responsible person

Arialdo Canonica, Das Zollhaus, Jestetter Strasse 40, 79771 Klettgau, ari.canonica@das-zollhaus.de

3. Hosting und Content Management

Our website is operated via the platform of the following provider:

Smoobu GmbH Pappelallee 78/79 10437 Berlin Germany

Smoobu provides the technical infrastructure for our website and booking system. This involves the processing of personal data (e.g., IP addresses).

Legal basis: Art. 6 para. 1 lit. f GDPR

4. Access data (server log files)

When you visit our website, information is automatically collected by the server:

IP Address

Browser type and version

operating system

Referrer URL

Time of server request

This data is used solely to ensure the smooth operation of the website.

5. Booking system (Smoobu)

We use Smoobu to manage bookings and display availability.

The following data is processed as part of a booking or inquiry:

Name

Email Address

Telephone number

Residence data

Booking details

Purpose of processing: Handling bookings and communication with guests

Legal basis: Art. 6 para. 1 lit. b GDPR

6. Payment providers

PayPal

Provider: PayPal (Europe) S.à rl et Cie, SCA, Luxembourg

When selecting PayPal as the payment method, the data required for payment processing will be transmitted to PayPal.

Legal basis: Art. 6 para. 1 lit. b GDPR

Stripe

Provider: Stripe Payments Europe Ltd., Ireland

When paying via Stripe, payment data is transmitted to Stripe.

Legal basis: Art. 6 para. 1 lit. b GDPR

7. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses cookies that enable an analysis of website usage.

The following data is recorded in particular:

anonymized IP address

Usage behavior

technical information about the terminal device

The data may be transferred to Google servers in the USA.

Legal basis: Art. 6 para. 1 lit. a GDPR (consent)

Google Analytics will only be activated after your explicit consent via the cookie banner.

8. Google Maps

This website uses Google Maps to display interactive maps.

Provider: Google Ireland Limited

When the maps are loaded, data (e.g. IP address) is transferred to Google.

Legal basis: Art. 6 para. 1 lit. a GDPR (consent)

Use of this service is only permitted with your consent.

9. Cookies

Our website uses cookies.

Some cookies are technically necessary, others are used for analysis and marketing purposes.

Non-essential cookies are only set with your consent.

Legal basis: Art. 6 para. 1 lit. a GDPR

10. Your rights

Right of access (Art. 15 GDPR)

Right to rectification (Art. 16 GDPR)

Right to erasure (Art. 17 GDPR)

Right to restriction of processing (Art. 18 GDPR)

Right to data portability (Art. 20 GDPR)

Right to object (Art. 21 GDPR)

You also have the right to lodge a complaint with a data protection supervisory authority.

11. Storage duration

Personal data is stored only as long as is necessary to fulfill the respective purposes or as required by statutory retention periods.

12. SSL/TLS encryption

This website uses SSL or TLS encryption for security reasons.